Late Cancellations: When you book a service, we reserve that time exclusively for you. We require 24 hours notice when cancelling your appointment so that we have time to reach clients on our waiting list. Clients who cancel without giving 24 hours notice will be charged a $45 fee.
No-Shows: If you miss your appointment without calling us to let us know, you will be charged the full cost of the service you had scheduled.
It’s that time of year! As all of our therapists live in different areas, cancellations due to snow or ice will be determined on an individual basis. We will call you if your therapist is unable to make it to the office for your appointment. When the weather gets messy, be sure to have your phone nearby, and please make sure we have your current cell phone number in our file.
If YOU feel unsafe driving to our office, (even if we haven’t cancelled your appointment), please do not hesitate to call us. In these cases you will not be charged for a late cancellation, but as much notice as possible will be greatly appreciated.